Our Return Policy

At Uncommon Canine Couture Co. (UCCC), we want you and your pup to be completely satisfied with every purchase. If something isn't right, we're here to help.

Return Eligibility

• Items may be returned within 14- 30 days of the delivery date.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Items must be returned in their original packaging where possible.

Non-Returnable Items

• Personalized or custom-made items: Please check your personalization options before submitting your order. Add your email address and phone number; if we have questions during our final quality assurance process, we will contact you directly for written final approval. If we are unable to contact you, we may hold production or cancel and refund the purchase price, including delivery costs, within 2 business days to our original form of payment.
• All products (unless confirmed by UCCC as defective or damaged)
• Final sale items
• Items showing signs of wear, washing, or pet use

How to Initiate a Return

1. Please email us at support@uncommoncaninecoutureco.net with your order number and the reason for your return.
2. Send a picture of the damaged or defective item to: support@uncommoncaninecoutureco.net. 
3. We'll respond within 2 business days with return instructions and a return authorization.
4. Ship the item back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
5. The return address will be provided if UCCC confirms that the products are defective or damaged.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. Please allow additional time for your bank or card issuer to post the credit.

Exchanges

Unfortunately, we cannot accept product changes unless there was a production error, as these products are made to order. If we made an error in the production/creation of the product, we are happy to exchange the item for a different size or color, subject to availability. Please note that created items may have longer lead times for exchanges. Please get in touch with us to arrange an exchange before you ship your item back.

Defective or Damaged Items

If you received a defective or damaged item, please contact us within 7 days of delivery with photos of the damage. We'll make it right at no cost to you, no questions asked.

Contact Us

Questions about a return or exchange? Reach out to us at support@uncommoncaninecoutureco.net — we're happy to help.